Features
Process Management
User request is a part of regular daily administrative activity within a Corporate Operation, especially, when the end-user, admin and HR user and IT support team are located at different regions, they have to communicate in order to align the requests and identify the needs. With this platform, you can manage your request process from a systematic approach at anytime and keep track of the status update effectively, which enhances the communication between the issuers and support teams. In addition, it enforces the process control by using the standard user interface to monitor the information change throughout the request process which reduces the training and learning effort, so Corporate can gain the synergy saving to deal with the daily routine operation.
"Green" Request
The electronic and paperless approach save the resources on paper processing and reduce the additional work on handling paper storage and data transformation. It provides an interactive platform so that you can access the online system to keep track the request status, and open your dialog with the support team to facilitate the request process. It also provides the comprehensive event log status for auditing purpose based on the process definition.
Communication Box
Each request will go through a lot of email and verbal communication. We provide a shared communication platform to keep track each request dialog and message exchange between the issuers and support team, as well as the management team to align the request status. It also enhances the information flow and response time, because of reducing the searching at different information storage, such as paper folder, email box, personal archive folders, file directory and so on.
Document Management
Apart from the request information, a lot of documents have to be reviewed, scanned and stored. Each request can compose many documents for approval and review. To allow a centralized storage, easy and good housekeeping practice, we integrate the document management feature, that you can store and download the electronic documents of the request at same location. It saves significant time to search and retrieve the corresponding information to make the request processing much effective and efficient.
I.T. Asset
I.T. product life cycle is relatively short now-a-days, I.T. inventory update creates a huge overhead to functional departments, such as I.T., Accounting and Administration departments to fulfill the compliance requirement. With this service, it creates a snapshot and shares up-to-date I.T. inventory status and also provides the comprehensive information for I.T. budget planning on procurement and disposal.